Custome project manager F/H

At Cailabs, you don’t simply manage projects: you help advance science and turn cutting-edge technologies into concrete solutions.

As our Optical Ground Station (OGS) projects continue to grow and we expand into new markets, you will work on demanding technology projects at the intersection of research and industry, where every achievement has a tangible impact.

Your mission

As part of the Product team, you will manage customer projects from the pre-sales phase through to delivery, with one key objective: ensuring customer satisfaction and meeting our commitments.

Acting as the key interface between our customers and Cailabs teams, you will represent the customer internally. You will ensure that their needs are fully understood, addressed by the teams, and accurately translated into the solution developed and the expected deliverables.

You will contribute to the deployment of strategic space projects for Cailabs, working at the heart of rapidly developing technologies and markets, while driving projects through every stage of their lifecycle.

Project Coordination & Management

• Manage customer projects from design through to delivery, including planning, milestone tracking, reporting, and ensuring compliance with cost, schedule, and quality requirements.
• Prioritize objectives, identify risks, and anticipate potential roadblocks.
• Coordinate the various internal stakeholders and ensure the progress and quality of deliverables.
• Take part in the different project validation stages with the customer.

Pre-Sales & Customer Relations

• Understand customer needs and propose suitable solutions in collaboration with the technical and sales teams.
• Act as the customer’s main point of contact throughout the project, fostering transparency, clear communication, and customer satisfaction.
• Gradually contribute to project costing during the pre-sales phase.

Communication & Cross-Functional Collaboration

• Ensure smooth communication between all stakeholders: customers and partners, the Product team, Technical teams, Operations, and the Sales team.
• Represent the voice of the customer internally and ensure that their needs are clearly understood and taken into account.
• Share feedback from the field and contribute to the continuous improvement of our solutions.

You hold an engineering degree or equivalent qualification and have a strong technical background, enabling you to work effectively with complex systems.

You have at least 3 years of experience managing technical projects, with direct customer interaction.

Ideally, you have experience in telecommunications, optics, photonics, robotics, or more broadly with complex technological systems. You are able to quickly develop expertise in new technical areas.

You are comfortable working in innovative environments and are able to explain complex technical topics clearly to a wide range of stakeholders.

You are fluent in professional English, both written and spoken.

Your strengths:

• Strong interpersonal skills: You are comfortable interacting with customers and know how to communicate effectively with a wide range of stakeholders, both internally and externally.
• Autonomy and proactivity: You proactively seek out information, take initiative, and drive your projects forward.
• Analytical mindset: You quickly understand complex technical challenges and systems.
• Rigor and organization: You know how to prioritize and manage multiple topics effectively.
• Agility and resilience: You are adaptable, able to work under pressure, and comfortable operating in a demanding environment.