Customer Project Manager F/H

The company

Founded in 2013, Cailabs designs, manufactures, and develops innovative photonic solutions for the space, industry, telecommunications, and defense sectors. A global specialist in laser shaping, the company has accelerated its growth in the space field with turnkey optical ground stations that integrate atmospheric turbulence compensation technology. This makes it one of the first companies to harness very high data rates enabled by optics in a commercial ground station.

Cailabs currently has 150 employees, including 35 PhDs. With 29 patent families filed, the company is one of the most innovative companies in France. It is headquartered in Rennes, with offices in Paris and Washington (USA).

Post description

At Cailabs, you don’t just manage projects, you help advance science and turn it into tangible solutions. You will work on demanding technological projects at the intersection of research and industry, where every achievement has a real-world impact. To support our growth and strengthen the connection between our teams and clients, we are recruiting a Customer Project Manager.

Your mission: oversee projects from start to finish, from pre-sales to delivery, ensuring client satisfaction across diverse applications related to optics.

As a true interface between our clients and internal teams, you will be at the heart of the relationship, ensuring alignment between client needs, developed solutions, and delivered promises.

Project Coordination & Management

• Lead client projects from design to delivery: planning, milestone tracking, reporting, cost, schedule, and quality management.

• Prioritize objectives and ensure technical and commercial consistency throughout the project lifecycle.

• Identify and manage risks, anticipate potential bottlenecks, and ensure project profitability.

Pre-sales & Client Relationship

• Understand client needs and propose appropriate solutions in collaboration with technical and commercial teams.

• Serve as the main point of contact for the client throughout the project, maintaining transparency, clarity, and a focus on client satisfaction.

Communication & Cross-Functional Collaboration

• Ensure smooth communication among all stakeholders: clients/partners, product managers, internal project managers, technical leads, operations, and sales teams.

• Work closely with the product manager to relay client feedback and contribute to the continuous improvement of solutions.

Client Follow-up & Continuous Improvement

• Conduct regular, proactive follow-ups with clients to ensure proper use of solutions.

• Identify additional needs, improvement points, and support clients over the long term.

Travel approximately one week every 2–3 months.

Profile required

Your Profile

• Graduate from an engineering school or equivalent, with a technical background in optics or complex systems.

• Minimum of 3 years of experience in managing technical projects with direct client exposure.

• Comfortable in innovative environments and eager to understand scientific topics.

• Professional-level English, both written and spoken, including technical communication.

Your Strengths

• Rigor and organization: ability to prioritize and manage multiple projects efficiently.

• Excellent interpersonal skills: clear communication, diplomacy, active listening, and adaptability to diverse stakeholders and projects.

• Analytical and synthesis skills: ability to quickly understand complex issues and address technical challenges.

• Autonomy and proactivity: technical curiosity, initiative-taking, and driving your projects forward.

• Resilience and efficiency: capacity to work effectively in demanding environments and manage complex situations.

Required languages

• English - Level advanced

Réf: 2ceb8ebb-e75c-4ffc-92c4-569a3246c46f